Exchanges & Returns
Exchanges & Returns : Returns are permitted for manufacturer defect or shipping error only. Any item returned to us without prior notice will be refused without exception. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund). NO CASH REFUNDS.
TERMS AND CONDITIONS: 10 DAYS: All return requests must be be made within 10 calendar days after the order has been received by you.
GOOD CONDITION: Merchandise is in the original packaging. Returns will NOT be accepted if the returned merchandise is not in its original packaging, or if the packaging bears any hand written marks such as style and/or sizing. All stickers or labeling applied to the packaging or the merchandise itself must be removed prior to returning; otherwise a 10% service charge will be assessed. Merchandise must be clean, unused, and in salable condition.
NON-RETURNABLE ITEMS:
Any item which does not have a manufacturer defect or item not shipped as
ordered i.e. wrong color or size. Return request that have been authorized under
false pretenses either by error or design will result in a 20% restocking fee.
Meaning, we receive the product and there is neither a manufacturer defect or
shipping error you the customer will be charged a 20% restocking fee.
How to Exchange an
item: Returns: We must be notified previous to you shipping a return, any returns received without prior notice will not be accepted, and returned to you.
Contact us via email or skype telephone number: sexyinlace ; let us know what is
wrong with the order. A Return Label with a RA (Return Authorization) # or a UPS
AR Label will be mailed to you. Merchandise must be received within 30 days of
the invoice date.
Receiving a Refund
or Exchange: Once we receive the return and determine that it complies with
our Terms & Conditions, we will promptly issue your STORE CREDIT, or send you out a replacement item. NO CASH REFUNDS.
CANCELLATION: Upon receiving a cancellation of an order (should it NOT have been shipped), we will promptly refund you the cost of the merchandise, plus any applicable taxes. Your refund will be credited only to the method (s) of payment used to make the purchase. We ask that you kindly allow two billing cycles for your refund to appear on your credit card statement.
No credit will be given on goods that have been altered in any way, or show signs of intentional tampering or excessive wear. Sexy in Lace reserves the right for the final judgment in this regard. No credit will be given until the returned merchandise has been inspected and evaluated by Manufacturer. Upon approval you will receive a store credit or exchange will be issued at that time. NO CASH REFUNDS WILL BE ISSUED